Terms and conditions

Repair Process & Delays

We aim to repair your device within 48 hours of receiving it. However, please note that this is an estimate and not a promise, as every repair varies in time and difficulty. Although 90% of all repairs are completed on the same day, sometimes we encounter further issues that slow the repair down.

If for any reason your repair will take longer, you will be notified with the reason and the estimated completion date. Alternatively, you can check the repair updates in your account to see if there has been any new developments in relation to your repair.

Please be aware that diagnostics may take longer than usual repairs as our trained technicians take time to look at every element of the device and check for faulty parts. We cannot guarantee your device will be repaired after we diagnose the fault. However, 95% of devices that we diagnose are repaired.

Liquid Damage repairs can take up to 3 – 5 days.

Any Motherboard related repairs can take up to 3 – 10 days.

Any Software related repairs can take up to 1 – 5 days.

Orders which have multiple repairs or require additional repairs may take longer.

Any time estimate for completion of the repair service, which may be given to you, is an estimate only and does not form any obligation under the terms of this agreement.

If we receive your device and find that there is no issue with it, we will send it back and refund the difference. However, please note that there will be a handling fee of £9.95 deducted from the refund amount to cover postage and diagnostic costs.